Privacy Policy
Roomify Melbourne (“Roomify”, “we”, “us”, or “our”) is committed to upholding the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our website (roomifymelbourne.com) and associated services.
1. Information We Collect
We may collect and process the following types of personal data:
- Identification Data: Full name, nationality, email address, phone number
- Accommodation Preferences: Desired location, type of residence, budget,
intended stay duration - Institutional Affiliation: University name, student status
- Technical Data: IP address, browser type, access time, device information
- Correspondence: Any messages or communications exchanged with our team
1. Information We Collect
Your personal information will be collected and processed for the following legitimate purposes:
- Facilitating and processing accommodation enquiries and bookings
- Enhancing user experience and improving our platform functionality
- Delivering relevant support and customer service
- Sending updates, confirmations, and promotional communications (where
consent is provided) - Complying with applicable legal obligations
1. Disclosure of Information
We may disclose your personal information to:
- Trusted accommodation partners or landlords for the purpose of matching
requests - Service providers engaged to support our operations (e.g., IT, hosting,
communication platforms) - Legal or regulatory bodies if required by law or for the enforcement of our legal
rights - We do not sell or trade your personal data to third parties.
1. Data Security
We implement appropriate technical and organisational measures to protect your
personal data against unauthorised access, alteration, disclosure, or destruction.
Despite our efforts, no transmission method over the internet is completely secure, and
we cannot guarantee absolute data security.
2. Your Rights
In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs), you have the right to:
- Access and correct your personal information
- Request deletion or restrict processing of your data
- Withdraw consent for data use at any time
- Lodge a complaint with the Office of the Australian Information
Commissioner (OAIC)
1. Cookies & Tracking
We use cookies and similar technologies to analyse trends, administer the website, and
track user interactions. You may manage your cookie preferences through your browser
settings.
2. Updates to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will
be posted on this page and, where appropriate, notified to you via email.
3. Contact Information
If you have any queries, concerns, or requests relating to this Privacy Policy, please
contact us at:
info@roomifymelbourne.com
+61 450 199 933
Terms & Conditions – Roomify Melbourne
These Terms & Conditions (“Terms”) govern your access to and use of the Roomify
Melbourne website and associated services. By using our platform, you acknowledge
that you have read, understood, and agree to be legally bound by these Terms.
4. Scope of Services
Roomify Melbourne offers property-matching and advisory services tailored to
international students, professionals, and travellers seeking accommodation in
Melbourne. The submission of a request form constitutes an expression of interest and
not a confirmed booking.
5. Booking & Approval Process
Upon submission, our team will review your application and match you with suitable
listings based on your preferences and availability. Roomify reserves the right to
approve or decline applications at its sole discretion.
6. Fees and Charges
General use of our platform and form submission is free of charge. If any service or
accommodation involves a fee, it will be communicated transparently before you are
required to make a commitment.
7. Cancellations & Amendments
Requests for cancellations or modifications must align with the individual terms of the
property provider. Roomify Melbourne assumes no responsibility for landlord-imposed
penalties or refund policies.
8. User Obligations
By using our website, you agree to:
- Provide accurate and up-to-date personal information
- Use the platform only for lawful purposes
- Refrain from any activity that may disrupt or damage our systems, platform, or
reputation
1. Intellectual Property
All content, graphics, design, and branding displayed on this website are the intellectual
property of Roomify Melbourne or its licensors. Use of this content without express
permission is strictly prohibited.
2. Limitation of Liability
While we endeavour to provide a high standard of service, Roomify Melbourne is not
liable for:
- The conduct or policies of individual landlords or property managers
- Accuracy of third-party listings
- Delays or losses arising from user misrepresentation or service disruption
1. Privacy
By using this website, you also agree to our Privacy Policy, which explains how we
handle your personal information.
2. Termination
Roomify Melbourne reserves the right to suspend or terminate your access to our
services at any time for breach of these Terms or misuse of the platform.
3. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of
Victoria, Australia. Any disputes arising from these Terms shall be subject to the
exclusive jurisdiction of the courts of Victoria.
4. Contact
- For any legal or service-related enquiries, please contact us:
info@roomifymelbourne.com
+61 450 199 933